Owner reports
What owners said after the visit
Rated 4.4 out of 5 across 54 published reports. All 54 are printed below, in full, including the ones that are not flattering.
Each entry below is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the middling ones sit in the run with the rest. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used.
No figure is quoted in any of them. What a visit costs belongs on the pricing page, where it can be checked against the invoice, and what happens afterwards belongs on the warranty page. If a report describes what your own appliance is doing, the page for that repair sets out how the fault is found, and the street pages cover what is particular about kitchens on each stretch of the island.
Owner reports
All 54 reports
The steam oven kept reporting an empty tank when it was full to the line. He cleaned the contacts on the reservoir housing, which had gone dull, and reseated the tank. It has read correctly ever since.
Maeve R.
The cooktop kept quitting halfway through dinner and coming back later on. He measured the air coming out underneath, found the intake packed with dust and dog hair, cleared it, and it has run all evening since.
Wanda C.
The oven ran but never got hot. He measured the element circuit, found the bake element open in the middle, replaced it, and set the cavity against his own probe before he wrote the visit up.
Miles A.
The hood sounded like it was working but barely pulled anything off the top. The wheel was solid with old grease. He took it out, cleaned it down in the van and refitted it, and the difference was immediate.
Maren D.
The outdoor grill would not light after a winter under a cover. The electrodes were furred with salt and one burner tube had rusted through. He replaced the tube, cleaned the rest, and it fires straight away.
Judith P.
The rear burner sparked but never caught, even with the knob held down. Salt had eaten the electrode tip back to nothing. He fitted a new one, then reset the gaps on the others while he had the top open.
Corinne B.
Simmer on this top was really a slow boil and sauces kept catching on me. He set the bypass adjustment on each valve, which had never been touched since it was installed, and a low setting is genuinely low now.
Willa O.
The right pair of zones dropped out under load while the left pair held. He isolated one power board and swapped it, then ran both sides hard with full pans in front of me before he would call it done.
Emmett G.
Two of the grill burners lit and the third did not. He found the crossover between them blocked with insect nesting, cleared it out, and fitted a screen at the air shutter to make it less inviting next spring.
Vaughn S.
Airflow was fine on low and useless on high. He found a burnt track in the speed control and replaced it, then cleared a wasp nest out of the outside cap that nobody had looked at in years.
Otis P.
Steam production had dropped away to almost nothing. There was heavy scale in the generator from our water. He descaled it thoroughly and set out a routine for me so that it does not build back up so quickly.
Ivan S.
Only the two left positions would light. He found the spark module firing on half its outputs and swapped it. He also pointed out a perished knob seal that had been letting damp air into the control housing.
Elliot R.
The griddle ran hot at the back and cool at the front. He tested the element and the thermostat, replaced the thermostat that was reading late, and checked the plate was sitting flat in its recess.
Niall D.
Everything on the panel worked except the heat itself. It turned out to be a relay on the control that had welded shut. He replaced the board, then checked the outlet, since the whole run is on one circuit here.
Blythe R.
It stopped recognising two of my pans. He explained what the detection is actually looking for, checked the coil under that zone, then found a cracked solder joint on the sensing line and reflowed it.
Lila M.
The blower had begun screeching every time it started up. It was a dry bearing in the motor, which he replaced rather than trying to oil, and he explained why oiling one here only buys a few months.
Greta S.
The grill lit but could not get anywhere near a searing heat. He tested the regulator, found it had dropped into a permanent low flow state and swapped it. The difference on the first cook was obvious.
Elodie M.
Nothing lit at all after a week away. He checked the supply first, then found the ignition harness corroded green at a plug behind the kickplate. He remade the joint and sealed it against the damp.
Nadia F.
The charbroiler would light on one half only. He found the burner split along a seam, showed it to me before ordering anything, and the replacement went in on a second visit without any fuss at all.
Susanna B.
Water was leaking out of the bottom of the door during a cycle. He found the lower seal had shrunk and hardened, fitted a new one, and adjusted the catch so the door pulls evenly across the whole face.
Rosa T.
After a night of lightning the top powered up and then shut itself down within seconds. He found the surge had damaged the low voltage rail, replaced that section, and talked me through protecting the circuit.
Curtis E.
Smoke hung in the kitchen whatever setting we used. He got up on the roof, found the flap on the cap seized with rust and the screen packed with blown sand, and cleared both. The room stays clear now.
Alonzo W.
The oven heats again and the sensor he replaced was clearly the fault. It took longer than I would have liked to get the door closing squarely afterwards, and that needed a second appointment to sort out.
Rupert D.
Two knobs had seized solid out on the deck. He stripped and regreased the valve stems rather than replacing the whole manifold, which is what the last company out here had quoted me for.
Landon F.
Our simmer burner clicked forever before catching and sometimes flashed back at us. The ports were partly closed with a crust of salt and grease. He soaked and cleared the cap, and it lights on the first click.
Bruce O.
The griddle would not come up to temperature at all. He tracked it to a broken lead where it passes into the plate housing and made a proper repair with high temperature sleeving, not a twist and tape job.
Emil P.
Every zone was dropping to a lower setting on its own. The unit was cooking itself, because the cabinet had been closed in tight underneath by the joiner. He opened the vent path back up and the throttling stopped.
Mara J.
The pump was buzzing and pushing nothing through. He took it out, showed me the scale packed round the impeller, and fitted a new pump along with a new inlet screen so it would not swallow the same grit again.
Gareth M.
One of the lamps in the hood kept dying every few weeks. He traced it to a driver overheating in a cramped housing, fitted the replacement with better clearance around it, and it has been steady since.
Ida N.
Preheat took an age and then the temperature drifted around. He found the door seal flattened along the hinge side, so heat was pouring out where you could not feel it. A new seal and it holds steady.
Anita F.
The infrared burner had gone patchy and would not stay lit on one side. He replaced the emitter and the igniter with it, then made the point that facing straight at the ocean is what shortens their life here.
Cora H.
All the front burners had gone hard to turn and one knob had cracked through. He serviced the stems, fitted the single knob, and did not try to sell me a full set when only the one had actually failed.
Bridget L.
One burner stayed dead. The part he needed was a small ignition switch and it took three weeks to arrive, which felt long for something that size. It has worked properly since the day it went in.
Della M.
The glass had a hairline crack from a dropped lid and the top refused to run at all. He measured before ordering anything, fitted the new surface, and the seal round the edge is neater than the one it replaced.
Theo B.
Cycles were ending early with water still standing in the base. The drain had silted up. He cleared it and checked the fall on the hose behind the unit, which had been kinked when it was pushed back in.
Celia N.
The blower stopped altogether. He replaced it and the airflow is right again, but the new unit hums at a pitch the old one never did. I was told that is normal for the part and I am still getting used to it.
Duncan H.
The upper cavity of the double oven had gone cold while the lower one was fine. He found a broken lead at the terminal block behind the trim and repaired it, and the discolouration there told the whole story.
Fabian E.
Nothing on the grill would spark. The battery holder for the ignition had corroded into one solid lump. He cleaned the housing out, fitted a new holder and sealed the back of it against the weather.
Gustav N.
Grease from years of griddle work had run down inside and one burner was starving for air. He stripped the top right back, cleaned it and reassembled without a mark. It behaves like a different appliance.
Amos W.
It kept shutting off and the first visit did not find it. He came back, went further into the boards and found a failing fan. Fixed in the end, but it took two trips and a fortnight to get there.
Roslyn A.
After a tropical storm the whole top refused to spark. He dried out the switch bank, replaced two switches that had already pitted inside, and told me straight which of the others would probably follow next season.
Ronan K.
The duct above the ceiling had been kinked by a later roof job and nobody could tell me why the hood was useless. He found it, photographed it and spoke to the roofer, instead of writing it off as not his problem.
Perla V.
The steam oven had stopped heating the water at all while the fan carried on running. He tested the element circuit, found an open thermal fuse and a reason for it, and replaced both rather than just the fuse.
Elias G.
The grill works again and the ignition fault was real and properly diagnosed. What frustrated me was the burner set having to be ordered twice, because the first pair that arrived were for the wider model.
Marisa T.
He sorted the simmer setting and it holds properly now. The visit itself was fine, but I had to chase twice for the written summary afterwards, and that was the part I actually needed for the insurance.
Lena V.
A pot boiled over and after that the front left position clicked without stopping. He stripped the switch down, cleaned out the sugar that had run inside it, and would not sell me a new one when a clean would do.
Sylvia T.
The thermal cut-out kept dropping the oven out mid bake. He did not simply reset it and leave: he worked out that the cooling fan was slowing and replaced that as well, which is why it has not happened again.
Opal S.
The controls locked out and would not clear however I pressed them. He found moisture had wicked under the glass from a spill along the front edge, dried the assembly out properly and resealed it.
Basil R.
The tank was hard to seat and I had been forcing it home. He found the guide rail bent, straightened it, and pointed out that an earlier repair had left a screw out, which is why it had gone crooked at all.
Vera K.
The controls on the hood face had corroded and half the buttons did nothing. He replaced the touch strip and sealed the edge properly, though he was honest that the air here will get at it again in time.
Rafe L.
Flames were licking up the front instead of sitting under the grates. He found the drip tray warped and the burner shields out of position, straightened what he could and replaced the one that had rusted.
Dorian K.
The griddle plate had warped enough to pool oil at one end. He measured it, was straight with me that it was past flattening, and fitted a new plate. He also levelled the top, which had been off since installation.
Hollis C.
The middle burner lit low and yellow and would not stay in. He found the port drilling half blocked and the cap seated crooked from an earlier clean. He set it properly and showed me how it is meant to sit.
Hugh A.
It heated but ran cold by a good margin at every setting. He calibrated against his own probe, replaced the sensor that had drifted, and left the offset alone so the readings stay honest rather than fudged.
Callum P.
Book a diagnostic
Tell us the model and what it is doing. We come to the island, find the fault, and put the number in writing.
Call (904) 977-8701
- $129 flat diagnostic, credited toward the repair
- You get a written estimate before any part is ordered or any labor begins.
- 90 days on labor, 365 days on parts
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